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Metrics at their worst

Tag: [ 产品管理 ]
Ryana 发表于13:49
本文原始地址:http://ui.blogbus.com/logs/5062298.html
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§  Make great progress…in the wrong direction

Ÿ  You mean optimizing the interface for  multi-version payroll pay dates wasn’t    important?

§  Our message can be lost in the plethora of numbers

Ÿ  Errors are down, efficiency is down, accuracy and satisfaction didn’t move…What does this mean?!?!?!?

§  Our teams may not be up to the task

Ÿ  Can you honestly say that *every* team member knows how to make substantive improvements?

Ÿ  Exposure can have short-term costs

§  Eliminate inspiration

Ÿ  Great innovations don’t come  from metrics





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