Metrics at their worst
Ryana 发表于13:49 2007-04-17本文原始地址:http://ui.blogbus.com/logs/5062298.html
UI之旅乃作者的随手笔记,请移步到用户体验研究blog--油茶研究会
UI之旅乃作者的随手笔记,请移步到用户体验研究blog--油茶研究会
§ Make great progress…in the wrong direction
You mean optimizing the interface for multi-version payroll pay dates wasn’t important?
§ Our message can be lost in the plethora of numbers
Errors are down, efficiency is down, accuracy and satisfaction didn’t move…What does this mean?!?!?!?
§ Our teams may not be up to the task
Can you honestly say that *every* team member knows how to make substantive improvements?
Exposure can have short-term costs
§ Eliminate inspiration
Great innovations don’t come from metrics


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