Which Metrics Add Business Value?
Ryana 发表于18:47 2007-04-17UI之旅乃作者的随手笔记,请移步到用户体验研究blog--油茶研究会
Increase
- Appeal
- Sales
- Productivity
- Return on investment (ROI)
- Something else that matters more?
Decrease
- User errors
- Training costs
- Late design-change costs
- User support costs, e.g., for call centers
- Something else that matters more?
Let’s Move Forward Together… Together with Business Leaders!
What are we like, what do we have to offer?
-Smart, trustworthy, rigorous, experienced, flexible, team-oriented?
How can we work together?
-Planning, research, analysis, design, evaluation, implementation,documentation, training?
-Improve existing centers of excellence and corporate methodology?
-Stimulate new approaches, lines of business, strategies, methods?
What are the benefits of our partnership?
-Assist in development?
-Add to profitability? How?
-Assist in improving centers of excellence?
-Assist in developing user profiles, use scenarios, prototypes,and presentations….from the very beginning, not just at the end?


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