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Metrics of user experience

Tag: [ bussiness合作 ]
Ryana 发表于12:06 2007-04-23
本文原始地址：http://ui.blogbus.com/logs/5120813.html
UI之旅乃作者的随手笔记，请移步到用户体验研究blog--油茶研究会

    • Task completion is an important metric
    • accuracy (how many errors did they make?)
    • satisfaction
    • usefulness (big to Arnie Lund - look at Jim Lewis) - possibly also effectiveness
    • repeat purchases and re-ups for maintenance
    • at a lower level: number of steps to accomplish task
    • idea: NetQoS - how often our product is used (a measure of usefulness) - interesting
    • early adopter measure - discoverability of usefulness
    • perceived value & confirmed value

 

    • research Sauro & Kindlund (one combined metric)
    • Usability Maturity Model and ISA - (effective, efficient, satisfying) +risk?
    • Simplified Usability Score (SUS)
    • NPV - calculating Net Present Value
    • SIF and SIFR (industry formats for usability testing) (sp?)
    • UXI (Intel) - user experience index
    • SUM (Intuit) - single usability metric
    • ISO 94111




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1 条评论:

  1. szkq ebow, 2008-04-15 04:22:48
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